The Benefits of Outsourcing IT Support
Streamline Operations and Enhance Efficiency
At MacRoots, we bring a wealth of advantages to your business through our comprehensive IT outsourcing services. Here’s how partnering with us can transform your operations and ensure unparalleled service quality through our Service Level Agreements (SLAs).
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Cost Savings
Access to Expertise
Focus on Core Business
Scalability and Flexibility
Risk Management
Improved Service Quality
Technological Advancements
Competitive Advantage
What an SLA with MacRoots Looks Like
What Services are Covered by the SLA?
Our Service Level Agreements (SLAs) offer flexible and comprehensive support solutions tailored precisely to your business requirements. Select from SLAs that include a fixed number of hours, covering a combination of remote and/or onsite support.
By partnering with MacRoots under an SLA, you gain access to a dedicated team committed to delivering reliable, efficient, and proactive support.
Whether you require essential services like Fibre, VOIP, Hosting, Firewall Support, Server Support, or specialised assistance such as Web Development, Privacy Policy Consultation, Unlimited Cloud Backups, Mail Security, Offsite Backups, Remote Support, Onsite Support, and Domain Hosting, our SLAs are structured to cater to your diverse IT and operational requirements.
Outsourcing your IT needs to MacRoots is a strategic move!
Not only in reducing costs but also enhancing business performance and innovation, providing a significant competitive advantage. Reach out to us today and experience these benefits firsthand.
Satisfaction Guarantee with Our Service Level Agreements (SLAs)
Ensuring Exceptional Service and Peace of Mind
We are so confident in the quality of our services that we offer a unique satisfaction guarantee. If, within the first three months of partnering with us, you find our services unsatisfactory for any reason, we’ll release you from the SLA agreement. This demonstrates our dedication to your satisfaction and underscores our belief in the reliability and effectiveness of our solutions.
Issues arise in any industry, what sets us apart is how we handle these challenges. Our satisfaction guarantee is designed to address the teething problems that typically occur in the first three months of a new SLA. We are confident in our ability to overcome any obstacles during this period and demonstrate our commitment to your success.
Skip the Queue
Experience Fast-Track Service with Our Priority Solutions
Opting for a MacRoots SLA ensures that your support requests receive top priority over those from non-SLA customers. This means your issues are addressed promptly and efficiently, minimizing downtime and maximizing productivity.
With our commitment to prioritizing your needs, you can always have peace of mind knowing that your business operations remain seamless and uninterrupted.
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Simplified Billing with MacRoots SLA
Streamlining Your Billing Process for Greater Efficiency
Streamline your billing process significantly, instead of receiving multiple invoices from multiple suppliers, we consolidate all your charges into one clear and concise monthly invoice.
Not only does this simplification save you time and effort, but also provides you with a consolidated view of your expenses, making financial management smoother and more efficient.
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Flexible Support Solutions and Onsite Technician Deployment
Tailored Remote and Rapid Onsite Response
Flexibility is key to our SLAs. We understand that your business needs may fluctuate, which is why our SLAs allow you to scale your support hours up or down as required, ensuring you always have the right level of IT assistance when you need it most.
Additionally, for businesses needing comprehensive onsite support across multiple locations, we offer the option to deploy full-time onsite technicians.
Transform Your Business with Proactive Managed IT Support
Contact Us Today to Experience Our Reliable SLA-Backed Solutions and Propel Your Business Forward!
Get a Free ConsultationFrequently Asked Questions
Helping you to Understand the Basics and Benefits
The specific service levels guaranteed in our agreements include clearly defined response and resolution times. These ensure that any technical issues are addressed promptly and effectively. Our commitment includes rapid initial response to your inquiries and a swift resolution timeline to minimize downtime and maintain seamless operations.
Emergencies or critical issues are handled with the highest priority through our dedicated remote and onsite callouts. We prioritise these situations to ensure immediate attention and rapid resolution, either remotely assisting or deploying our technical experts to your site as quickly as possible to address and resolve the issue efficiently.
Service Level Agreements (SLAs) undergo regular review, updates, and adjustments to align with evolving business requirements and technological advancements. Increases to SLA’s may be requested at any time. Reductions to in service hours, may be implemented upon providing a one-month advance notice.
Every SLA is customised to meet the specific needs of the business.
Customers can contact support teams by phone, email, or by logging into the ticketing system to generate a ticket.