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Unlock Seamless Operations with Expert & Dynamic IT Support Services

Elevate Your Business Efficiency and Security with Comprehensive Managed IT Solutions

IT Support Helpdesk

Log, Update and Follow up on all support requests logged with an account on our managed Helpdesk.

Skilled Sys Admins

Leverage off our skilled, knowledgable and friendly IT Support team.

Software & Hardware

Get IT Support on software and hardware issues impacting or hindering your productivity.

Emergency Support

Keep your business running and productive with Business Critical and Emergency Support available.

Managed IT Support Service Level Agreements
Managed IT Support Service Level Agreements

Service Level Agreements

Tailored for Onsite and Remote Support

MacRoots Service Level Agreements ensures seamless operations through our commitment to swift issue resolution, proactive system monitoring, and emergency technical assistance. With defined response times and performance benchmarks, our agreement guarantees reliable support, enabling businesses to thrive in the dynamic digital landscape of Johannesburg.

Discuss an SLA
Get an Assessment
Managed IT Support Solutions
Managed IT Support Solutions

Managed IT Support

Proactive Onsite Support & Remote Support

Providing modern IT solutions tailored to enhance or upgrade your IT infrastructure. Our customised Service Level Agreements acknowledge your organisation’s uniqueness, partnering you with our skilled Systems Administrators for extensive or personalized Managed IT Support Solutions, guaranteeing comprehensive assistance for home or business needs.

Onsite IT Support Solutions
Onsite IT Support Solutions

Onsite Support

In person visits and team checkins

Enhance your operational efficiency with our on-site computer support services. Benefit from direct, hands-on assistance, prompt issue resolution, and proactive maintenance at your location. Our skilled technicians are equipped to address your on-site IT concerns, ensuring reliable support to keep your systems running smoothly and secure.

Book a Callout
Discuss an SLA
Remote IT Support Solutions
Remote IT Support Solutions

Remote Support

Get assistance wherever you are

Ensure seamless operations with remote computer support services. Experience uninterrupted connectivity, swift issue resolution, and proactive maintenance. Our skilled technicians provide remote assistance, promptly addressing your IT concerns. Trust us for efficient and reliable remote computer support to keep your systems optimised and secure.

Log a Ticket
Get TeamViewer

Reach out to us for any queries, concerns or breaches

Complete a contact form or log a complaint and we will get back to you

Contact Us Log a Complaint

Frequently Asked Questions

Find answers to your queries

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Optimise Your IT & Reduce Costly Downtime

Computer Support & Managed IT Solutions

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