Hardware Repairs & Assessments
Leading the Way in Hardware Repair
Welcome to our hassle-free hardware repair booking form! Simply fill out the required fields below to schedule your device’s repair with our expert technicians. From diagnosing common issues to providing specialised solutions, we’re dedicated to getting your tech back up and running smoothly. Let’s restore your device’s functionality together!
Expert Hardware Repair
with MacRoots repairs services
Please ensure the hardware repair form is completed in its entirety with as much information as possible. Kindly take photos of any and all damages or faults on the unit and attach them to this form.
Helpdesk Contact
Technical Coordinator
Check if your unit is covered under warranty or considered obsolete
Technical Coordinator
Get updates on and the status of your repair
Contact our Technical Coordinator via email or give us a call
Call Directly Contact HelpdeskFrequently Asked Questions
Making sure you understand how our Hardware Repair solution works
- Diagnostics: The unit usually remain in this state for 2 – 5 business days. Thereafter a quotation is sent to repair, reload, or replace the unit which is only valid for 1 week (7 days).
- Parts: If the parts are sourced nationally the parts usually arrive within 5 – 7 business days (after the quotation is approved). Should parts be sourced internationally it may take anywhere from 10-15 business days or more for the parts to arrive.
- In Progress: Once the parts are received the repair takes 3 – 5 days for the unit to be repaired.
- Quality Control: The unit is sent to quality control the same day the repair is completed and can take up to 1 business day.
- Striking: Courier services striking.
- Parts being dead on arrival: In the event of a part being a dud, the part will need to be returned to the supplier and a new part ordered.
- Part shortages: In rare cases the unit is returned unrepaired and the repair centre will advise when the unit may be rebooked once parts are available and have arrived.