Book in Procedures & Terms and Conditions
1. Introduction
Before we assess or send your hardware in for repairs, kindly note that an assessment fee of R 795.00 excl VAT is charged should the quotation to repair be rejected. This fee is charged for These Terms and Conditions (“Agreement”) govern the repair services provided by MacRoots (Pty) Ltd (“MacRoots”, “we”, “us” or “our”) to the customer (“you” or “your”). By submitting your device for repair services, you agree to comply with and be bound by these terms.
2. Scope of Services
MacRoots provides repair services for IT hardware by booking your device into vendor repair centres. We provide services to customers in Gauteng, Western Cape, and North West provinces of South Africa. MacRoots manages all communication and is the sole point of contact for customers regarding their repairs.
3. Repair Process and Timeframes
- Diagnostic Phase The device will be assessed within 2 to 5 business days. A quotation will be provided following the assessment.
- Parts Procurement: If required, locally sourced parts will arrive within 5 to 7 business days. International parts may take between 10 and 15 business days or longer.
- Repair Phase: Repairs typically take 3 to 5 business days.
- Quality Control: After repair, the device will undergo quality control, which may take up to 1 business day.
Please note that significant delays may occur due to reasons beyond our control, including, but not limited to, strikes, dead-on-arrival parts, or part shortages. Any delay in customer feedback and payment has not been taken into account above and may cause further delays.
4. Cost and Payment Terms
- Assessment Fee: A non-refundable assessment fee, which includes labour and travelling costs, will apply for diagnostics and repair assessments. This fee is payable upfront for customers without an account with MacRoots.
- Repair Quotation: After assessment, you will receive a quotation for repairs. If you proceed with the repair, payments made towards the initial assessment and travel fees will be deducted from the approved quotation as a travel fee will be included on the updated quotation.
- Payment Terms: For cash-on-delivery (COD) customers, payment is required in full before repair services commence. Customers with an existing account may follow the agreed payment terms.
- Additional Terms: Additional charges may apply for further collection, re-booking, or expired quotations.
5. Warranty and Liability
- Assessment Fee:MacRoots does not offer warranties on repairs; however, the vendor may offer a 3-month warranty. Please confirm warranty details with us at the time of receiving your repair quotation.
- Data Loss:MacRoots is not liable for any data loss during the repair process.
- Post-repair Issues:MacRoots does not accept liability for any hardware or software malfunctions that may arise after the repair.
6. Customer Responsibilities
- Device Preparation: Before submitting your device, you are required to disable any “Find My Device” features and provide a valid user password for diagnostics.
- Data Backup: You are responsible for ensuring that all data on the device is backed up. MacRoots is not liable for any data loss. Backup services are available for an additional cost.
- Software Issues: Software-related issues are not covered under hardware repair warranties and will be billed separately.
7. Privacy and Data Handling
Your data will be handled in accordance with our Privacy Policy, available at Privacy Policy. You are encouraged to back up all data before submitting the device for repair. Should you require assistance with backup services, these can be arranged and quoted separately.
8. Cancellation and Returns
- Non-Cancellable Orders: Once approval for repairs has been granted, orders cannot be cancelled.
- Rejection of Quotation: If you reject a quotation or choose not to proceed with the repair after the assessment, the assessment and travelling fees will be invoiced.
- Uncollected Units: MacRoots reserves the right to recycle or dispose of any device not collected within twenty-one (21) calendar days after completion or notification of completion.
9. Dispute Resolution and Jurisdiction
- Dispute Resolution: In the event of any dispute, the parties agree to resolve the matter through mediation.
- Jurisdiction: These terms shall be governed by and construed in accordance with the laws of Gauteng, South Africa. Any legal actions shall be subject to the exclusive jurisdiction of the courts of Gauteng.
10. Amendments to Terms and Conditions
MacRoots reserves the right to amend these Terms and Conditions at any time. Any amendments will be communicated to customers, and the updated terms will be effective immediately upon publication on our website.
11. Contact Information
For any queries regarding these Terms and Conditions or for assistance with your repair, please contact our team at:
- Email: [email protected]
- Phone: +27 11 875 3230