Helpdesk
Log, Update and Follow up on all support requests logged with an account on our managed Helpdesk.
Sys Admins
Leverage off our skilled, knowledgable and friendly IT Support team of Systems Administrators.
Hardware
Get IT Support on software, hardware and network issues impacting or hindering your productivity.
Support
Keep your business running and productive with Business Critical and Emergency Support available.
Service Level Agreements
Scheduled Site Visits & Remote Support with
Our Managed IT Support Service Level Agreement ensures seamless operations. We commit to swift issue resolution, proactive system monitoring, and 24/7 technical assistance. With defined response times and performance benchmarks, our agreement guarantees reliable support, enabling businesses to thrive in the dynamic digital landscape of Johannesburg.
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Managed IT Support
Tailored SLAs for On-site and Remote
MacRoots (Pty) Ltd, based in Fourways, Johannesburg, provides modern IT solutions tailored to enhance or upgrade your IT infrastructure. Our customised Service Level Agreements acknowledge your organisation’s uniqueness, partnering you with our skilled Systems Administrators for extensive or personalized Managed IT Support Solutions, guaranteeing comprehensive assistance for home or business needs.
Onsite Support
In person visits and team checkins
Enhance your operational efficiency with our on-site computer support services. Benefit from direct, hands-on assistance, prompt issue resolution, and proactive maintenance at your location. Our skilled technicians are equipped to address your on-site IT concerns, ensuring reliable support to keep your systems running smoothly and secure.
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Remote Support
Get assistance wherever you are
Ensure seamless operations with remote computer support services. Experience uninterrupted connectivity, swift issue resolution, and proactive maintenance. Our skilled technicians provide remote assistance, promptly addressing your IT concerns. Trust us for efficient and reliable remote computer support to keep your systems optimised and secure.
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Reach out to us for any queries, concerns or breaches
Complete a contact form or log a complaint and we will get back to you
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